Return and Refund Policy

To be eligible for returns and refunds, you should report your case within 1 hour upon receiving your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. 

Do take note that we do not accept any complaint if balloon is burst or shrink after receiving of the order. No balloon shop can guarantee for any balloon to burst or not. However, we pledge to give all orders in its best condition upon delivery. 

Customer is fully responsible to handle and care of your items after receiving the orders. 

To submit your claims, kindly provide us your order number, pictures of the defective product, and valid reason. All details must be email to us info.weddingcottageonline@gmail.com

The return or refund subject to our approval.